This website is run by Business Wales. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours; contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple and clear as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
This website's accessibility
We know some parts of this website aren't fully accessible:
- the text won't reflow in a single column when you change the size of the browser window
- you can't modify the line height or spacing of text
- most older PDF documents aren't fully accessible to screen reader software
- live video streams don't have captions
- some of our online forms are difficult to navigate using just a keyboard
- you can't skip to the main content when using a screen reader
What to do if you can't access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- click here to contact us
- call: 03000 6 03000
We'll consider your request and get back to you in 7 days.
Reporting accessibility issues with this website
We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact:
- click here to contact us
- call: 03000 6 03000
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Technical information about this website's accessibility
Business Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Issues with technology
- Text doesn’t reflow in single column when size of browser window is changed.
- It's not possible for users to modify text spacing or line height.
Issues with text
- incorrectly used heading ordering
- excessively long alt tags / missing alt text
- link text missing
- tables that require descriptive captioning
- tables that require a name and/or description
- tables that have empty column headers
- tables are in some cases overly complex in structure
- duplication of link text
complex tables that require explicitly associate data and header cells
duplication of link text.
adjacent links to same location
link text needs to be more descriptive in parts
some links are aimed at pages that either no longer exist, have access restricted or aimed at anchor tags that don’t exist
some text has a low contrast ratio
some website elements have a low contrast ratio
HTML tags nested within other HTML tags
duplicate HTML attributes on one HTML element
outdated HTML attributes on paragraph tags
Issues with PDFs and other documents
- Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they're accessible to a screen reader.
- Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
- The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
- Any new PDFs or Word documents we publish will meet accessibility standards.
Issues with images, video and audio
- Live video streams don't have captions
- We don't plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations
- Alt tags are missing on some images
- Alt tags need to be more descriptive on some existing images
- Duplication of alt text on image
Issues with interactive elements and transactions
- Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls maybe missing a 'label' tag.
- Some of our forms are built and hosted through third party software and 'skinned' to look like our website.
- When tabbing through certain pages, focus does not stick with/apply to correct link
- Contrast on ‘More’ dropdown menu in global nav when using keyboard to navigate
- Focus styles may not currently pass colour contrast to latest WCAG 2.1 AA standards.
- We've assessed the cost of fixing the issues with navigating the forms using a keyboard and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment likely to be in February 2021.
How we tested this website
This website was last tested on 25th September 2020. The test was carried out by S8080.
We ran an automated scan for all WGAG 2.1 AA errors.
- our main website platform, available at businesswales.gov.wales and busnescymru.llyw.cymru
- our sub sites, available at:
We are also currently reviewing all the sites listed above to ensure that they pass WCAG 2.1 guidelines visually as these were created before the WCAG 2.1 guidelines. This is an ongoing process, and it is estimated that these should be resolved by February 2021 for the websites listed above.
What we are doing to improve accessibility
As and when significant changes are made or new sub sites are added these are scanned before public release.
Our planned improvements to the issues highlighted in this statement will be addressed by September 2021. We work with our supplier to continuously monitor and address any accessibility issues introduced during the ongoing development and updating of the website.
This statement was prepared on 13th November 2020.