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BOSS Privacy Statement


The Welsh Government is the data controller for any personal information that you provide either over the telephone, in person or when accessing website based services.

The Welsh Government has a legal duty to protect the privacy of all personal and business data provided by you or a representative of your business while accessing Welsh Government support services. This privacy policy explains what information we may collect from you and the purposes for which it will be used. By accessing Welsh Government business information support services you give your agreement to the data practices described in this policy.

The Welsh Government will only collect personal and business data from you with your permission, for example if you contact the Business Wales Helpline, access the Business Wales support network or register, use the ‘live chat’ or fill in Welsh Government online forms. No personal or business data is collected from you without you knowing about it.

Changes to this policy

The Welsh Government may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information the Welsh Government collect, how it is used and under what circumstances, if any, information will be shared with other parties.

What information do we collect and how do we use it?

Depending on which information or support service you use, you may be asked to provide information, or we may collect information from you as explained below.

The Freedom of Information Act and your Information

We are subject to the provisions of the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations, 2004 (EIR). This means that any information we hold, including any information you provide to us, is potentially disclosable if caught by a FoI request. Should any information you provide to us be caught by a request, we will normally consult with you to seek your views on what harm, if any, would arise from the release of the information into the public domain.

Except as stated elsewhere in this Privacy Policy, we will not share the information you provide to us with any other third party unless:

  • we are under a duty to disclose or share the information in order to comply with any legal obligation (i.e. FOIA);
  • in order to enforce or apply our User Terms and any other relevant agreements;
  • to protect the rights, property or safety of others;
  • if we outsource or transfer the management and/or operation of all or part of this Website to a third party, to enable that third party to continue to provide you with access to the Website or any of the services provided by the Website.

Information that you provide to us

The Welsh Government will collect and process data that you provide for specific purposes. You will be asked to provide information about yourself when you use certain support services, in order to complete your request or transaction. This may include personal information such as your name, email addresses, mailing address and telephone number. We use this data to provide you with the information, products or services that you request from us. We may keep a record of any contacts you have with us. We may use the information that you provide for record keeping, statistical, or research or quality purposes.

We only retain this information where required to do so by law; for the length of time needed to provide the service or information you have requested (including any retention period specified by law or by Welsh Government policy).

We may use the information provided to offer you personalised or local services, to notify you of changes to our service, to ask your opinions and to help us to improve our services.

In order to provide the information, products or services that you have requested we will share your data as required with other organisations - for example with a publications distribution organisation if you order a publication, with a local business support organisation if you request local contact or support, or with the relevant government department, agency or authority to complete a request or transaction.

You have the right to ask for your information to be removed from our records, see any information the Welsh Government holds about you, and to correct inaccuracies.

We will not pass on your details for any other purpose unless we are required to do so by law.


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