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The Jewellery Repair Workshop

The Jewellery Repair Workshop


Sonia Lloyd started her jewellery repair workshop, housed in the Newport Arcade, in October 2018. An extremely experienced jeweller, Sonia repairs jewellery and makes pieces to her own designs. The Jewellery Repair Workshop is an onsite workshop, offering a same-day service for ring sizing, engraving, ear-piercing, watch straps, restringing of beads and pearls, among others.

Sonia’s shop has been booked up with repairs since the day she opened the doors and her flair and attention to detail have ensured that pieces don’t stay in her display cases for long.

Sonia is now looking to introduce her own designs to the range on offer. She’s also planning to bring her daughter as an apprentice into what is fast becoming a family business, training her in the skills that are the stock-in-trade of a good jeweller.

What they did

A qualified goldsmith and having worked for others in the industry for many years, Sonia decided it was time to start her own business, enjoy the benefits of working for herself and provide an outlet for her creative side.

“I got in touch with my local Job Centre where they recommended talking to Business Wales. I enrolled on their ‘Starting and Running a Business – Taking the Plunge’ workshop where I was introduced to my business adviser, Mel Phipps. Mel provided a wealth of support and really good advice.

It then took me three months to plan and complete the relevant paperwork, as well as applying for a Newport County Council grant. I have always loved working with jewellery as a repairer and wanted to work for myself after years of working for other jewellery shops.”

What would they do differently?

“My only suggestion would be when applying for a grant to submit higher estimates. I did lose out as my estimates were too low on some things such as solicitor’s fees so a better understanding of how the grant works would be beneficial.” – Sonia Lloyd

Their proudest moment in business

“My proudest moment in business is finally working for myself after years spent at other jewellery shops.”

Describe the type of support (financial / non-financial) they’ve received from Business Wales / Welsh Government

Sonia was looking to set up a design and jewellery making business but required support with the legal status of her new venture, business plan and cashflow projections.

She got in touch with the Welsh Government’s Business Wales service and attended a Starting and Running a Business – Taking the Plunge workshop. She was then supported by a business adviser, Mel Phipps, who provided advice on market research, issues around leasing premises, insurance, start-up costs, business planning and cashflow forecasting.

Thanks to Mel’s support, Sonia successfully obtained £6,000 from Newport Council’s General Business Grant towards first year’s rent and equipment.

With Business Wales’ start-up support, Sonia was able to successfully launch the business in October 2018.

Top Tips 

Sonia’s top tip for anyone else looking to start or grow their own business is to ensure that you overestimate rather than underestimate your financial forecasts, especially when submitting grant or loan applications.

Business Wales is a free service that provides impartial, independent support and advice to people starting, running and growing a business in Wales, click here to find out more.





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