Welsh Government

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Skills

Research tells us that there are 132,400 people employed in the tourism sector. Making up almost 10% of employment in Wales and this is set to increase in the future.
 
People are the most vital asset in the tourism industry. So, staff need to be supported, developed and equipped with the skills to deliver an excellent experience for visitors.
 
The Partnership for Growth: strategy for tourism 2013-2020 sets out the following priorities:
  • Training our people so that they can thrive in the tourism sector 
  • Applying skills needed to improve customer satisfaction and experience 
  • Changing perceptions of tourism as a career choice

We have no remit to fund or deliver training in the industry. But, we ensure there is representation of tourism in training and qualifications structures. We do this by working with the Department for Education and Skills (DfES) and the education and training sector. 

There are also other ways you can get information on skills provision and funding:
 

Business Wales Skills Gateway 

Lots of practical help to develop you, your staff and your business.
 

BOSS – Business Online Support Service 

Free and easy to use online courses to help improve you, your staff and your business
 

Careers Wales 

Useful information about the variety of career opportunities in Tourism and Hospitality.
There is a leaflet available also to help raise awareness of  the careers in Tourism and Hospitality. 
 

Apprenticeships 

Information on the benefits of taking on an apprentice as well as funding.
Find out about the Apprenticeship Levy and whether it will affect your business. 
 

Further Education Colleges

Your local college can help with:
  • taking on an apprentice 
  • recruiting staff 
  • funding for training

We are working on adding a map to help you contact your local college. ​

Funding programmes for workplace skills

There is a variety of funding available to help improve you, your staff and your business
 

Customer Service Training

World Host can offer workshop or e-learning training to suit your business. Some Colleges also have workplace skills programmes like GWLAD, SEE and Skills for Industry.
 

Higher Education 

Many of Wales’s Universities offer degree courses relevant to our industry. These include Management, Accounting, IT and Tourism and Hospitality