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1. Introduction
Let’s keep in touch and work together. Opportunities for getting involved with our campaigns and trade events and exhibitions are usually announced in our regular newsletters and on twitter.
- Follow our industry twitter channel @visitwalesbiz
- Subscribe to receive our newsletter
- Share content - Feed in your news, stories, packages and events to Productnews@gov.wales
- Request tourism images to use in your own marketing material
- Get involved in our marketing campaigns by tagging your images and content on social media with #FindYourEpic
- If you’re an attraction or an accommodation provider have you considered joining our grading schemes?
If you’ve specific questions about running a tourism business or starting a business from scratch then contact our colleagues at Business Wales.
2. Visit Wales Regional Team
Here are your contacts in the regions:
North Wales
Andrew Forfar – AndrewWallace.Forfar@gov.wales
Mid Wales
Helen Jones – Helen.Jones28@gov.wales
South West
Philip Abraham – Philip.Abraham@gov.wales
Jane Donald – Jane.Donald@gov.wales
South East
Louisa Giles - Louisa.Giles@gov.wales
For general emails to the Regional team as a whole please contact them using regionaltourism@gov.wales
3. Regional Tourism Forum
A Regional Fora was established in 2014 to drive the delivery of the tourism strategy in each region. There is a forum in each region - north, mid, south east and south west. The forum meets three/four times a year to discuss and review tourism developments and to bring together key stakeholders within the region.
The forum aims to identify:
- which individual business or destinations can work more closely together within the region
- opportunities for tourism development within the region
- the method for feeding into each forum through destination management partnerships
North Wales Forum
Minutes - 23 April 2020 (Virtual Meeting (online))
Mid Wales Forum
Minutes - 23 July 2020 (Virtual Meeting (online))
Minutes - 25 June 2020 (Virtual Meeting (online))
Minutes - 24 April 2020 (Virtual Meeting (online))
South West Wales Forum
South East Wales Forum
Minutes - 01 July 2020 (Virtual Meeting (online))
Minutes - 28 May 2020 (Virtual Meeting (online))
Minutes - 22 April 2020 (Virtual Meeting (online))
4. Tourism Ambassador Programme
A Tourism Ambassador:
- is a welcoming host
- is a source of useful information
- is an expert on all things around them
- is local and passionate about their area
- is dedicated to unravelling hidden gems
- provides a unique and authentic experience
- is aware of the importance of tourism to the local economy
- helps to develop and sustain a destination
The aim of any Ambassador programme is to recruit suitable individuals to act as a welcoming host and a source of information for a destination.
The benefits that Tourism Ambassadors bring to destinations include:
- enhancing the Visitor Experience
- increased footfall
- increasing economic impact
- increasing visitor spend
- extending length of stay
- encouraging repeat visits
- improving product/local knowledge and customer service skills
- active networking, locally and nationally
- improved communication between destinations
- business development
- support for the visitor economy
Tourism Ambassador Programmes – areas covered
The current programmes each have their own distinctive offerings and regional characteristics. Each of these programmes has observed the positive effect it can have.
The following gives a snapshot of the geographic areas covered by each programme:
- Brecon Beacons
- Bridgend Perfect Day
- Denbighshire Ambassadors
- Vale of Glamorgan Ambassadors
- Destination Wrexham Ambassadors
You can find out more information about each Ambassador Programme by clicking on the links.
5. Wales Destination Management Partnerships
No matter the definition of a destination, foremost it must make sense to the visitor. A visitor’s perspective of a destination is an essential part of destination management.
Tourism destinations across Wales have been successfully developing strong public/private sector partnerships over the past few years, the key aim being to improve the approach to and communication of destination management.
To achieve this aim each destination partnership has developed a plan which sets out the priorities for tourism development within their destination over the next few years.
Please see below to find out more information on each destination management partnership and their current plans and priorities:
North |
Mid |
East |
West |
6. Food Tourism
Welsh Government defines food tourism as:
‘any activity that promotes a high quality, distinctive, local and sustainable food experience linked to a particular place’
We worked with the Welsh Government’s Food Division to launch the Food Tourism Action Plan for Wales 2015-2020. It recognises the potential for growth in this sector.
By highlighting regional products we help visitors to Wales uncover local culinary gems. Offering an authentic Welsh food and drink experience helps make your business unique.
Our simple to use toolkits can help you improve your food offer and visitor experience.
Hints, tips, sample menus and best practice that will be useful to your business.
If you would like to continue straight to the self-audit questionnaire section and action plan, these are available to download separately
More hints and tips on offering a great Welsh breakfast with sample menus.
Helps you to plan, develop and improve food tourism in your area or network.
A toolkit that provides help to plan, develop and improve your food festival, or any event.
7. Sustainable Tourism
Beautiful landscapes and coastlines are the very foundation of tourism in Wales. We rely on the integrity of the natural environment. Sustainability will always be a key priority when developing tourism in Wales.
To be sustainable, tourism needs to:
- consider the needs and quality of life of local communities
- enhance and respect culture and local traditions
- contribute to local economic prosperity
- minimise damage to the environment
The benefits of having a sustainable business include:
- conservation and protection of the environment
- investment in your local community
- money savings
- improvement of the quality of your product
- increased marketing opportunities
Visit Wales has developed this online and interactive Sustainable Tourism Toolkit. A report gets produced based on the answers you give. The report suggests ways of creating a more sustainable business.
8. Tourism Association sustainability toolkit
The independent tourism association review has been responsible for:
- the development of the tool kit “Making your tourism association more sustainable". This offers great advice and identifies many exemplar tourism associations
- improvements to communications including
- increased twitter activity – information is communicated regularly across our twitter accounts with an increase in our followers. Get involved by following us on @VisitWalesBiz and @CroesoCymruBus
- sharing of communication schedules to encourage the contribution of appropriate content. To increase local interest in newsletters and bulletins
- better engagement between tourism association members and regional engagement forums. Improving the flow of information between Visit Wales and the various areas of the tourism industry they represent. So take time to acquaint yourselves with the forum members in your area
- improvements to the RTEF and TPIF application criteria. Although budget constraints will always limit the level of financial support, the review led to
- the implementation of a two year funding period
- inclusion of project staff costs as eligible expenditure.
TOURISM ASSOCIATION MEETING - 13 October 2017
Presentations included:
Peter Cole, Cole & Shaw
Tourism Association Review – Overview
Fiona Wilton – Chair, Wye Valley & Forest of Dean Tourism
Responding to a visitor’s view of a destination rather than lines on maps but still having to deal with the administrative fallout
Jude Leitch - Director, Northumberland Tourism
Managing the transition from public to private funding
Jim Jones – Managing Director, North Wales Tourism
Making the organisation essential to the wider destination marketing effort (on a commercial basis) not only the direct benefits to members
Captain Stephen Crocker – Chairman, Tourism Swansea Bay
Building a critical mass of members to allow employment of a professional executive
9. Travel trade and business events
2020/2021 Exhibitions
Travel Trade and Business Events Recruitment
Exhibiting at an event provides the perfect platform to meet with new and existing key contacts in the Business Events and Travel Trade markets and is a great opportunity to showcase and sell your business, your destination and Wales.
Travel Trade
The travel trade has a full range of organisations that operate as intermediaries in the travel and tourism industry. These typically include:
- tour operators
- coach operators
- wholesalers
- destination and event management companies
- travel agents
Our role is to influence buyers in the travel trade. Our aim is to encourage these buyers to bring business to Wales. Our travel trade work involves establishing and maintaining relationships with individuals and companies who currently include Wales in their programmes, or who have the potential to include Wales in the future.
If you’d like to generate additional sales to increase your visitor numbers and fill spare capacity, you may wish to consider working with the leisure travel trade. For a flavour of our work in this area please go to the Travel Trade Website.
- Working with the Travel Trade
- Getting the most from Travel Trade events
- Interested in attending travel trade events?
- Marketing your product to the international Travel Trade
Business Events - #MeetInWales
Are you interested in attracting meetings, conferences, incentives and business events?
The Business Events team role is to raise Wales’ profile and reputation as a viable business events destination to the MICE (Meetings, Incentives, Conference, Events/ Exhibition) market. The aim is to ‘sell’ Wales to associations, corporate clients, agencies and incentive buyers and influence decision makers to bring and conduct their events in Wales.
Wales is committed to attend a series of key B2B events and exhibitions to raise the profile of Wales within the UK and on an International scale with opportunities for partners and stakeholders to partner.
For more information on attending these events, visit our Business Events page, or email us: meetinwales@gov.wales.
For further information:
Email: meetinwales@gov.wales
EU Package Regulations: The Package Travel and Linked Travel Arrangements Regulations 2018
What could be the impact to your business?
Gov.UK has provided Guidance for businesses to help them comply.
Visit the national website to read the Package Travel Regulations in full.
10. Promoting your business
Our consumer website has a search feature to find:
- accommodation
- activities
- attractions
- events
To add or update your business or event details, contact your local representative.
11. Tourism Summit - May 2019
A one-day Tourism Summit, organised by Visit Wales took place on 28 May 2019 at the Hotel Metropole, Llandrindod Wells.
This event provided the opportunity for tourism businesses:
- to discuss the trends and challenges to the Tourism industry
- to enjoy a variety of Welsh food and drink products
Further details and presentations are available on the Tourism Summit pages.
12. The National Tourism Awards for Wales 2018
The National Tourism Awards are a competition that celebrates the best of Wales’s tourism. Organised by Visit Wales and hosted at the Celtic Manor Resort on Thursday, 22 March 2018. They showcase Wales' tourism businesses and the industry's achievements.
Take a look at the regional and national businesses that were part of the 2018 event.
13. Event Wales
Event Wales is Wales’ major events strategy delivered by Welsh Government.
We are building and sustaining a portfolio of world class events which support economic growth and raise Wales’ international profile and reputation.
Global brands such as Ryder Cup, WOMEX, Rugby World Cup, the Ashes, UEFA and Volvo Ocean Race have all chosen to bring their events to Wales.
We have also supported the development of a vibrant and dynamic portfolio of home grown events including
- Green Man
- the Machynlleth Comedy Festival
- Beyond the Border Storytelling Festival
- FOCUS Wales
- the Sandman, Snowman and Slateman Triathlon series.
See: Our Event Wales Strategy 2010-2020
About Event Wales
14. The Wales Way
The Wales Way is one of the most ambitious undertakings in our tourism action plan: a family of three routes, distinct but complementary, that grant access to the best of our nation. Together, they make up a powerful statement of what we value about Wales and how we wish to present ourselves to the world.