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Full customs controls start on 1 January 2022

HMRC have written to traders with a reminder of the changes coming into force from 1 January 2022 and how they might affect the way goods are imported and exported between Great Britain and the EU. You can read this letter, along with more information about these changes by going to GOV.UK

Temporary arrangements for movements from Ireland and Northern Ireland
The UK government has announced that current customs arrangements for goods moving from Ireland and Northern Ireland to Great Britain will be extended for as long as discussions between the UK and EU on the operation of the Northern Ireland Protocol (NIP) are ongoing. 

This means that full customs controls will be introduced as planned on 1 January 2022 for goods moving between the rest of the EU and Great Britain, and for goods exported from Great Britain to Ireland.

If you move goods into or out of Northern Ireland, the free Trader Support Service can guide you through the process. 

Where you can get help with importing and exporting
HMRC have a range of webinars and YouTube videos on importing and exporting with the EU that you can watch by going to their help and support for UK transition page.

If you export to the EU, the Export Support Service is a free service giving you access to online and phone support. You can find more information on GOV.UK or by calling 0300 303 8955.

HMRC customer service advisers are available to answer your queries on the Customs and International Trade (CIT) helpline. They’ll help you with importing, exporting and customs reliefs. The standard opening hours for the CIT helpline over Christmas and New Year period are below and you can call 0300 322 9434 to speak to an adviser.

  • 29 to 31 December: 8am to 10pm 
  • 1 to 3 January: 8am to 4pm 
  • 4 January onwards: normal opening hours

If you need urgent help with goods at the border outside of these hours the helpline will divert your call to 24/7 support – choose option one on the helpline menu.


Business Wales Helpline

03000 6 03000

Lines are open 10am to 4pm Monday to Friday.

Rydym yn croesawu galwadau’n Gymraeg.
We welcome calls in Welsh.