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Terms & conditions

Website Terms and Conditions, known as Business Wales, is managed by the Welsh Government: (referred to as 'We' below). In entering this site you as a user ('You') are accepting these terms and conditions. This page was last updated on 28 July, 2016.

The Welsh Government's business support services including Business Wales is available for your personal use and viewing. The access and use of Business Wales featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

You are prohibited from posting or transmitting via this website any unlawful, defamatory, obscene, offensive or scandalous material, or any material that constitutes or encourages conduct that would be considered a criminal offence, likely to give rise to civil liability, or otherwise violates any law. We will fully co-operate with any law enforcement authorities or court order lawfully requesting or directing us to disclose the identity of anyone posting any such information or materials on this website.

The Freedom of Information Act and your information

We are subject to the provisions of the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations, 2004 (EIR). This means that any information we hold, including any information you provide to us, is potentially disclosable if caught by a FoI request. Should any information you provide to us be caught by a request, we will normally consult with you to seek your views on what harm, if any, would arise from the release of the information into the public domain. 

Except as stated elsewhere in this Terms & Conditions, we will not share the information you provide to us with any other third party unless:

  • we are under a duty to disclose or share the information in order to comply with any legal obligation (such as FoIA)
  • in order to enforce or apply our User Terms and any other relevant agreements
  • to protect the rights, property or safety of others
  • if we outsource or transfer the management and/or operation of all or part of this website to a third party, to enable that third party to continue to provide you with access to the website or any of the services provided by the website

Linking to and from

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to Business Wales.

However, we don’t give you permission to suggest that your website is associated with, or endorsed by Business Wales.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Using content

Business Wales is published under the Open Government Licence, and you can reproduce information from the site as long as you obey the terms of that licence.

The material featured on this site is subject to Crown copyright protection unless otherwise indicated.

The names, images and logos identifying the Welsh Government are proprietary marks of the Welsh Government. Copying or use of the logo and/or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Requests for permission to use the Welsh Government logo should be should be directed to the Welsh Government Corporate Communications Branding Team. Email:


The Business Wales website and material relating to government information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of the Business Wales website or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

The Business Wales website is not a substitute for independent professional advice and users should obtain any appropriate professional advice relevant to their particular circumstances.

The material on this website may include the views or recommendations of third parties, which do not necessarily reflect the views of the Welsh Government, or indicate its commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.

Directory of Welsh Businesses

In addition to the general disclaimer set out above, please note that we do not make any representations regarding the accuracy or reliability of any information, content or advertisements contained in, distributed through, linked to and/or downloaded from the services, businesses and connected websites comprised within the Directory of Welsh Businesses (the 'Directory'). We do not guarantee the quality of any services, products, information or materials displayed on the Directory or which may be purchased or obtained by you as a result of or in connection with a listing or any other information contained in the Directory.

You are responsible for undertaking the necessary checks to ensure that the services offered by a business on the Directory meet your specific needs and/or that a business is suitably accredited and holds appropriate insurances.

We are not responsible for the accuracy, legality or decency of material contained in websites featured on our Directory. If you consider any business listings to be inappropriate, illegal or offensive please contact us.

We reserve the right, at our own discretion and without any obligation whatsoever, to amend or remove any business listing or correct any error or omission in any part of the Directory.

We shall not be liable for any losses you may suffer, including any indirect or consequential loss, loss of business or profits or any other financial loss arising out of or in connection with your use of the Directory. 

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Virus protection

We make every effort to check and test material at all stages of production. You must take your own precautions to ensure that the process which You employ for accessing this website does not expose You to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for You to run an anti-virus program on all material downloaded from the internet.

We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


We may at any time revise these terms and conditions without notice. Please check regularly. Continued use of the Business Wales website after a change has been made is your acceptance of the change.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control. If We waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Connecting to other websites

This site contains links to and from websites of government departments and other organisations. We should make it clear that this terms & conditions (the one you're reading) only applies to this site.

Following a link to another website

If you go to another website from this one, please read the privacy policy on that website if you want to know what it does with your information.

Following a link to from another website

When you come to Business Wales from another website, we may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to Business Wales if you want to know about this.

Business Wales Helpline

03000 6 03000

Lines are open 10am to 4pm Monday to Friday.

Rydym yn croesawu galwadau’n Gymraeg.
We welcome calls in Welsh.