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Assistance dog owners and their rights

Assistance dogs are not pets and businesses are encouraged to amend any “no dogs” policy to one that allows access for assistance dogs.

The Equality and Human Rights Commission have produced a guide to help tourism businesses welcome people with access requirements. It explains what your legal duties are to assistance dog owners and includes some frequently asked questions.

Read the guide here: Take the lead: a guide to welcoming customers with assistance dogs | Equality and Human Rights Commission (

Businesses can find other useful information below:

  • Learn about the Guide Dogs Open Doors campaign here: Access Refusal Campaigns | Guide Dogs UK 
  • View the awareness video produced ty Assistance Dogs UK (ADUK) which highlights the different types of assistance dogs and their roles, and the rights of assistance dog owners to access businesses with their dogs here: Assistance Dogs UK - ADUK

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