The BBRS provides a free, accessible and independent service to resolve disputes between eligible businesses and participating banks.
Business representatives and the banking sector have worked together to design the BBRS to address ongoing complaints from businesses that are not eligible for the Financial Ombudsman Service and so that they have an alternative to challenging a bank in court.
The BBRS has two schemes: a historical scheme for unresolved complaints dating back as far as 1 December 2001 and a contemporary scheme for complaints that have arisen since 1 April 2019. There are different specific eligibility criteria for each scheme which are set out on their website - www.thebbrs.org/eligibility/
To find out more about this service, check eligibility or register a case, businesses should visit www.thebbrs.org or get in touch with the team by telephone 0345 646 8825 or email hello@thebbrs.org