Make your organisation's SMS and telephone messages effective and trustworthy.
The National Cyber Security Centre has published new advice for businesses on creating trustworthy customer messages following a rise in text and call-based scams. The guidance sets out how businesses can contact customers in a way that is more secure and distinguishable from fraudsters impersonating well known and trusted brands.
This guide covers SMS and telephone messaging only. The NCSC has already published advice on email security and anti-spoofing.
Consumer information on spotting fraudulent messages can also be found on the website.
For further information visit Business communications - SMS and telephone best practice - NCSC.GOV.UK