UK businesses and charities are set to benefit from a free interactive guide to help their staff spot and tackle economic abuse when speaking to customers over the phone.
Economic abuse, which domestic violence charity Refuge estimates 16% of adults in the UK have experienced, is when an individual’s ability to acquire, use and maintain economic resources are taken away by someone else in a coercive or controlling way.
By increasing the awareness of staff in government, business and charities of economic abuse, the UK government hopes the new interactive tool will play its part in stopping violence against women and girls, to build stronger communities for future generations.
The interactive guide, which will be available widely later this year, builds on the UK government’s Economic Abuse Toolkit, released earlier this year.
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