Communications
Learn how to improve internal and external communications to facilitate better team work, effectively share information and offer excellent customer service.
Blog
Why should my Business use Voice over IP (VoIP)?
VoIP is a fairly simple technology to understand and adopt but it can have huge benefits for businesses of any size. Voice over IP or VoIP allows telephone calls to...
Top Tip
Top Tips for becoming a Connected Business
Being a connected business is crucial in the digital age. Here are 10 tips to guide you! Who are your customers? Who are they? What are their interests? Take a...
Top Tip
Four Top Tips for Adopting Unified Communications
Far from being just a marketing buzzword, unified communications (UC) refers to the integration of devices, applications and communication methods to develop collaborative and productive methods of communication. This could...
Blog
How to Capture Customer Feedback
If you’re not already capturing customer feedback, you could be missing out on valuable opportunities to improve and grow your business. Customer feedback is more important than ever! It provides...
Blog
How to Communicate the Value of your Business Online
The key to demonstrating the value of your business is all about the steps you take to develop lasting relationships with customers who trust, recognise and remain loyal to your...
Blog
Top Tips to get your Manager on board with Digital Adoption
Investing in new technologies and innovative software can bring numerous benefits such as improved processes, greater customer service and a growth in profits. However, the process of initial research through...
Blog
Personalisation or Contextualisation: what’s best for your business?
In the age of the always-on consumer, brands are expected to offer a real-time detail and clever customisation if they want to deliver exceptional customer service and stand out from...