BOSS Frequently Asked Questions

BOSS stands for the Business Online Support Service. The BOSS service is provided by Business Wales.

The service provides online learning courses to help people who are:

  • thinking about, or actually, starting a business
  • already running a business
  • looking to grow their business

To join BOSS all you need is access to a computer with a current browser and an internet connection. Course materials include interactive guides, videos, downloadables and quizzes.

here are 142 BOSS courses currently available. Courses are grouped under the following categories:

  • Finance
  • Start Up and Business Planning
  • IT
  • Marketing
  • Skills & Training
  • Business Ideas and Innovation

Each course will take approximately 20 – 30 minutes to complete.

  1. Is there a test?

At the end of each course you are required to complete a test to assess your knowledge. Each test contains a number of multiple choice questions. If you don't pass the first time, you'll have the opportunity to immediately retake the test. When you pass the test you will receive a record of your achievement and open badge.

  1. Will I receive a certificate?

Once you have completed a course you will be able to download a certificate from the course page, this option is only available once you have passed the course.

To do BOSS courses you need to have a learning account.

Registering for a learning account only takes a couple of minutes. You need to:

  1. Go to the BOSS homepage
  2. Click “Sign in to SOC” - You will be transferred to the SOC interface
  3. Click on the “Don't have an account? Sign up now” link
  4. Enter the email address
  5. The verification code will be sent to the email address you registered on BOSS
  6. Enter your code in verification code field on the SOC form
  7. Enter your new password and confirm this in the second field
  8. Click Continue, you will be transferred to the BOSS profile page, this may take several seconds.
  9. Please complete all mandatory fields and save, you will then be transferred to the BOSS dashboard.

  • Are people outside Wales eligible to do the courses?

    No. If you work for an organisation based in Wales, live in Wales or are looking to start a business in Wales you are eligible to do BOSS courses.

  • Can I do the courses if I haven't started my business yet?

    Yes. You can do a BOSS course if you are thinking of starting a business or if you are already in business.

  • Can anyone employed by me do the training?

    Yes. Anyone employed by a business in Wales can do BOSS courses.

  • I don't have broadband, can I still do the training?

    In order to complete the online training you will need to have access to an internet connection. The training can be completed anywhere that has an internet connection e.g. library, local café with Wi-Fi connection, friend or family member's house.

  1. Why can't I see the course content? (Pop-Up Blocker)

When you click to enter a BOSS course for the first time you may get a message stating 'Pop-Up Blocked'. A pop up blocker is software that prevents pop-up windows from appearing on a website. To find out how to turn your pop-up blocker off in Internet explorer click here, for Chrome click here

  1. How do I close a window?

Each time you complete a module you will be instructed to close the window. You can do this simply by clicking on the cross (x) at the top the window. Should you decide to exit a module early your progress will automatically be saved.

  1. What is an Open Badge?

An Open Badge is an online representation of knowledge and skills you've acquired.

Open Badges enable you to tell people what you've learned and achieved on BOSS. You can display your BOSS Open Badges on your social networking profiles (e.g. Facebook, Twitter, Linked In) websites and more. Each BOSS Open Badge has data built in that links back to the Welsh Government verifying your achievement.

  1. What is a 'backpack'?

Individuals can earn badges from multiple sources, both online and offline. You can manage and share them using the Open Badges backpack. Right now Mozilla Backpack is the industry standard for open badge sharing.

  1. What web browsers would you recommend I use the BOSS with?

Browser Support





Google Chrome




Mozilla Firefox




Apple Safari




Microsoft Internet Explorer



For drag and drop functionality, version 10 is required


Moodle now supports and tests on two screen reader configurations.

Screen Reader Support


Screen Reader



Microsoft Internet Explorer




Mozilla Firefox