The Information and Commissioner’s Office (ICO) have published new material on their SME hub about handling data protection complaints, including guidance on six key steps to take if you are the subject of a complaint.
Even with appropriate data protection policies in place, sometimes your staff, contractors, customers or others whose data you hold may be unhappy with how you’ve handled their personal information. Your response matters, because taking the right steps will help to protect your reputation as a business that cares about people’s information. This will also help you provide a better service to your customers.
The guide has been written to help small businesses deal with complaints about how they’ve used people’s information. If you’re a small charity, small group or club, or small organisation, you’ll also find it useful.
For further information visit How to deal with data protection complaints you receive as a small business | ICO