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Keep Wales Safe – keeping records of staff, customers, and visitors

As legal restrictions are relaxed and more premises are allowed to open there will inevitably be more physical interaction between people. This means the risk of spreading coronavirus increases.

So as people increasingly visit the same places as others, businesses operating in sectors where there is a higher risk of spreading the coronavirus have a key role to play in supporting contact tracing and keeping Wales safe.

It is clearly a reasonable measure for those responsible for the following businesses or premises to collect and retain contact information:

  • hospitality, including pubs, bars, restaurants and cafes
  • cinemas
  • close contact services including hairdressers, barbers, beauticians, tattooists, sports and massage therapists
  • swimming pools, indoor fitness studios, gyms, spas or other indoor leisure centres or facilities

Remember that the onus is on the business or person responsible for the premises to collect and retain contact information, not the customer or visitor.

For further information please visit the Gov.Wales website.


Business Wales Helpline

03000 6 03000

Lines are open 10am to 4pm Monday to Friday.

Rydym yn croesawu galwadau’n Gymraeg.
We welcome calls in Welsh.