The UK Government are seeking views on a proposal to introduce a new threshold for bringing cases to the Energy Ombudsman to include small business consumers.
At present only businesses with a non-domestic energy contract that meet the definition of a relevant consumer (referred to by Ofgem as microbusinesses) can access the Energy Ombudsman to acquire dispute resolution assistance between them and their energy supplier.
This consultation sets out proposals to:
- introduce a new small business definition into the 2008 Order
- expand access to redress to businesses with up to 50 employees AND
- an annual turnover of £6.5 million or a balance sheet total of £5 million OR
- an annual electricity consumption level of 500,000kWh electricity OR
- an annual gas consumption level of 500,000 kWh gas
The consultation closes at midday on 31 January 2024.
For further information please select the following link: New threshold for businesses accessing the Energy Ombudsman - GOV.UK