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Protect your workers from violence and aggression

Aggressive customers in a cafe

Violence and aggression at work can have a serious impact on your workers physical and mental health.

The Health and Safety Executive’s (HSE) guidance on violence at work will help you protect your workers.

 The guidance will help you:

  • assess the risks
  • put the right controls in place to protect workers
  • report and learn from incidents

There is also specific guidance on how to support your workers after a violent incident. There are also examples drawn from typical situations.

In addition, there is separate advice for workers, which explains how they can help employers prevent violent incidents at work.

Those who work alone can be particularly vulnerable and there is specific advice on how employers should protect lone workers from violence.


Business Wales Helpline

03000 6 03000

Lines are open 10am to 4pm Monday to Friday.

Rydym yn croesawu galwadau’n Gymraeg.
We welcome calls in Welsh.