Activity 9: How do we deal with customers?

Learning Objective 

To develop skills in selling their product or service. 

Entrepreneurship Characteristics 

Attitude 

Self-confidence

Relationships 

Communication 

Working with others 

Negotiation, persuasion and influence 

Learning activities 

Discuss with the pupils the importance of selling their product/service. Encourage pupils to think about the questions they would ask if they were the customer e.g. 

• “How much does it cost?” 
• “How does it work?” 

Using role-play, ask pupils to work in pairs to practice how they would speak to and serve a customer. 

Introduce in simple terms the idea of finance for their project. 

Discuss with the pupils what they need to record and how they will record their project’s finances e.g. 

• How many products have we made? 
• How much does each product cost to make? 
• How much will we sell each product for? 
• Will we need to ask the Head Teacher for a small loan? 

Pupils design and make price tags and signs for their product/service and decide on the layout of their stall etc. 

Learning outcome 

Pupils will be able to carry out a simple task in co-operation with others and make positive contributions. 

Resources needed  

ICT 

Curriculum for Wales 

1. Areas of Learning and Experience 

Expressive Arts 

Creating combines skills and knowledge, drawing on the senses, inspiration and imagination. 

2. Cross-Curricular Skills 

Literacy 

Speaking 

Collaborative talk 

Questioning 

Listening 

Listening to understand 

Listening as part of collaborative talk 

Numeracy 

Financial literacy