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Accessibility statement

This website is run by Business Wales. We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours; contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple and clear as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website's accessibility

We know some parts of this website aren't fully accessible:

  • you can't modify the line height or spacing of text
  • most older PDF documents aren't fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you may not be able to skip to the main content when using some screen

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.

We will consider your request and get back to you in 7 days.

Reporting accessibility issues with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact: 

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Ofcom requires all landline and mobile telephone companies to provide a number of services for customers with disabilities. You can use the text relay service of your choice to contact Business Wales.

Our offices have audio induction loops, or if you contact us before your visit, we will make every effort to arrange a British Sign Language (BSL) interpreter.

Rydym yn croesawu galwadau yn Gymraeg / We welcome calls in Welsh.

Technical information about this website's accessibility

Business Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances issues listed below.

Issues with technology

  • It is not possible for users to change text spacing or line height.

Issues with text

The text that is not accessible is outlined below:

  • some pages have incorrectly used heading ordering
  • some pages have excessively long alt tags / missing alt text
  • some pages have link text missing
  • some pages have tables that require descriptive captioning
  • some pages have tables that need a name and/or description
  • some pages have tables that have empty column headers
  • some pages have tables are in some cases overly complex in structure
  • some pages have duplication of link text
  • some pages have complex tables that need explicitly associate data and header cells
  • some pages have adjacent links to same location
  • some link text needs to be more descriptive in parts
  • some links are aimed at pages that either no longer exist, have access restricted or aimed at anchor tags that don’t exist
  • some pages have outdated HTML attributes on paragraph tags

Issues with PDFs and other documents

Some of our older PDFs and documents do not meet accessibility standards.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not currently have any plans to make these PDFs or other documents accessible.

Any new PDFs or documents we publish since 23 September 2018 should meet accessibility standards.
Some of our older PDFs and documents are essential to providing our services. For example, we have:

  • PDFs with information on how users can access our services
  • forms published as Word documents. 

From March 2022, we will start to either fix these essential PDFs and documents or replace them with accessible HTML pages. 

Issues with images, video and audio

The images, video and audio that is not accessible is outlined below:

  • alt tags are missing on some images
  • alt tags need to be more descriptive on some existing images.
  • duplication of alt text on image 

Issues with interactive elements and transactions

The interactive elements and transactions that is not accessible is outlined below:

  • Some of our interactive forms are difficult to navigate using a keyboard. For example: 
  • other forms are built and hosted through third party software and ‘redesigned’ to look like our website. 

We have assessed the cost of fixing the issue, navigating forms using a keyboard. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment on this in June 2023.

How we tested this website

The website has undergone accessibility testing over the last 2 years. These tests were carried out by S8080. 

  • We tested our site templates which makes up the different types of web pages used on Business Wales using Axe on 28 October 2021.
  • We ran a full accessibility website check using SortSite in January 2022.

During the SortSite check in January we ran automated scans for all WCAG 2.1 AA errors.

We tested our main website platform, available at and and our sub sites, available at:

What we are doing to improve accessibility

As and when significant changes are made or new sub sites are added these are scanned before public release.

We have addressed and fixed all known technical accessibility issues

We are currently addressing and fixing any content issues, this is an ongoing process as new content is added daily. 

We work with our supplier to continuously monitor and address any accessibility issues introduced during the ongoing development and updating of the website.

This statement was prepared on 27 October 2022.