Arthur J Gallagher | Skills Gateway
Welsh Government

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Arthur J Gallagher

As one of the largest insurance brokerage and risk management companies in the world, training and developing employees is crucial to the success of Arthur J. Gallagher.  Employing people in Llantrisant, Cardiff, Newport and Talbot Green, the company initiated its apprenticeship programme when it identified a skills gap in the market.

It realised that many jobseekers who may possess excellent customer service skills did not necessarily have the insurance skills required for their new customer contact strategy.The company provides three different levels of apprenticeships to new and existing staff.  From Foundation Apprenticeships to Higher Apprenticeships, a range of opportunities are offered that fit within the company’s business model. 

 

“Implementing the apprenticeship programme to aid our commitment to enhancing the skills, qualifications and job satisfaction of our workforce has directly contributed to increased revenue and improved customer feedback.” - Mike Jones, Regional Managing Director for AJG in Wales.