Training Needs Analysis (TNA)

Identify the areas and staff to be reviewed; in a small business this may be all (whole organisation) or in a medium to large business this would be organisational, department / team, and / or job specific.

Organisational Needs

Technical Skills

IT Skills Essential Skills Other Skills
e.g. specialist technology, web design,  project management e.g. using Word / Excel / other software, desktop publishing e.g. answering the phone, writing documents, calculating costs / VAT e.g. leadership and management, health and safety, customer service, marketing


Department / Team / Job Needs


Section Job Title Years Employed Training/Qualifications


Individual Needs


Job Title Responsibilities Training Qualifications