The Tourism, Hospitality and Events sector is diverse. It encompasses many elements of different sub-sectors including accommodation and food services activities, such as

  • hotels and other accommodation
  • restaurants
  • beverage and event catering services
  • outdoor adventure activities 
  • visitor attractions.


In September 2019, following extensive stakeholder engagement, an industry led skills partnership was formed. In the December an independent Chair was appointed, with Visit Wales providing secretariat services. 

The aim of the Partnership is 

  • to gather evidence based information and industry views 
  • to identify issues and concerns around people and skills shortages
  • to propose solutions to sector stakeholders, for example Welsh Government, Regional Learning and Skills Partnerships 
  • to disseminate information to the sector on recruitment, training provision, funding, best practice etc.

The Partnership’s role will be 

  • to provide leadership and direction for the tourism and hospitality industry in Wales in relation to skills issues
  • to encourage the sharing of information and to propose solutions to address concerns
  • to consider strategic priorities identified by stakeholders 
  • to advise on implementation and the resources necessary to deliver strategic outcomes
  • to provide direction on improving the skill base in the sector, attracting new entrants and retaining skills professionals.

Although discussions continued during 2020, the full partnership met for the first time in December 2020 due to Covid-19 restrictions. 

Date of Meeting: December 3 2020.
At this meeting the partnership:

  • Discussed the current skills position for the T & H industry 
  • Launched the Tourism and Hospitality Flexible Skills Programme,
  • Hosted the Qualifications Wales launch of the review of qualifications in Travel, Tourism, Hospitality and Catering.
  • Discussed the key findings from the Regional Skills Partnerships’ latest reports on the impact of Covid-19 on skills and employment in Tourism and Hospitality.  
  • Discussed the findings of the Regional Skills Partnerships
  • Discussed issues affecting apprentices.

Date of Meeting: January 28 2021
The partnership discussed:

  • The skills and recruitment support available for individuals and businesses in Wales, including:
  • Flexible Skills Programme
  • Personal Learning Accounts
  • The Kickstart programme
  • Working Wales

Looking to the future, the group will

  • continue to collate and disseminate information on skills, training and recruitment needs for the industry
  • continue to engage with the industry via the partnership
  • ascertain the data we have – identify what else we need to know
  • identify how to support businesses to get going quickly once they have an opening date
  • consider how to address perceptions of careers in Tourism and Hospitality
  • identify issues and possible solutions for medium and long-term skills and recruitment

For more information on the partnership, please contact

Flexible Skills Programme for Tourism and Hospitality

Funding is available to support employees of Wales-based tourism and hospitality businesses to attend training courses that are relevant to the sector.  This can include face-to-face, or online training.

The maximum contribution from the Welsh Government is £25,000, with WG contributing 50% of the cost of the training.

There is no requirement to use any particular training company - the applicant may choose any certified training provider. The supported training on this programme must be accredited to a recognised industry standard.

Training that can be supported under this programme includes

  • Covid related activities, including health and safety training
  • Specialist training e.g. Professional Cookery, food and beverage, housekeeping, outdoor instructor/high ropes
  • Leadership and Management
  • Customer Service
  • ICT and Digital Skills
  • Sustainable Tourism

To see if your business is eligible and for more information visit the Flexible Skills website.

Apply for a Kickstart Scheme Grant

Get free young talent for 6 month placements.

If you're an employer looking to create job placements for young people, you can apply for funding as part of the Kickstart Scheme.  The UK Government has now removed the 30 job threshold from the scheme.

The scheme offers 6 month job placements for young people at risk of long-term unemployment at no cost to the employer.  
The scheme will pay:

  • Salary for 25 hours a week relevant NMW rate for a total of 6 months 
  • Associated employer National Insurance contribution 
  • Employer minimum automatic enrolment pension contribution 
  • An additional £1,500 per Kickstart employee will also be made available to employers to set up training and support and help pay for onboarding costs. 
  • Employers can spread the start date of the job placements up until the end of December 2021.

Visit the website for more details.

Business Online Support Service (BOSS)

BOSS is here to help you and your employees develop your skills to benefit your business.  It’s free online learning made simple. There are courses available covering

  • Finance
  • IT 
  • Marketing
  • Business Ideas and Business Planning - and many more.

Courses are bilingual, up to date, with unlimited 24/7 access to suit you with live-chat and a phone helpline to support you.  To find out more and watch a short video explaining what it’s about and how it can help you go to

Skills Gateway

A new campaign has launched to promote the important support available to businesses to help them deal with the continued pressures of coronavirus and plan for a brighter future.

The ‘We’re in Your Corner’ campaign will encourage firms the length and breadth of Wales to take advantage of the skills and employment advice and guidance that is on offer through the Skills Gateway for Business online portal.

A range of support is available such as:  

  • assistance with developing the capabilities of staff
  • advice with recruitment and training programmes
  • a brochure to explain all the skills and recruitment support available for employers

Personal Learning Accounts 

Help your existing staff gain the qualifications and skills your businesses needs through a free, flexible college course. 

Personal Learning Accounts are delivered by colleges across Wales who will be happy to discuss your specific training needs. Find out more and register your interest via the Skills Gateway.

Recruit an Apprentice

To find out how recruiting an apprentice can be good for your business, and what support you get with costs you can visit here

Jobcentre Plus

Jobcentre Plus can offer businesses help and support with recruiting and hiring people. More information about how they can help your business is available at Jobcentre Plus help for recruiters - GOV.UK (



Employers in Wales have long recognised the need to promote and support employee health and well-being including a good work-life balance and healthy lifestyle.

The benefits of addressing the physical, mental and social well-being of employees can lead to:

  • reduced sickness and absence levels
  • increased productivity
  • improved quality of work
  • better staff engagement
  • reduced staff turnover  

Employees who are supported to take ownership of their own well-being have:

  • reduced stress levels
  • more motivation
  • better morale
  • increased job satisfaction
  • a heightened awareness of colleagues’ well-being

The information presented here provides guides, tools and support for you to establish and develop the well-being culture of your business, and to involve employees in the conversation on workplace health. 

Working Wales – support for individuals

This is the Welsh Government’s programme to deliver free, impartial, employability and careers information, advice and guidance to individuals. 

It can help people who 

  • need support to enter employment or looking for work, 
  • have been made redundant, as well as people currently employed, who would like to up-skill.

For more information go to the Working Wales website.