Adrian Merrett

I developed a strong and stable career with Xerox over 20 years in various senior management positions. I have a diverse set of transferable skills and considerable experience that I can use to help others. I am an enthusiastic experienced business professional, confident leader and inspirational communicator. I have a demonstrable track record of effectual national and global service and account management, exceeding performance targets and delighting customers. With a strong background in operations and service excellence, I successfully lead and develop my teams through coaching and mentoring to optimize performance and achieve desired results. As an award winning, top performing sales person, I am experienced at building strong, trusting relationships at all levels with customers and colleagues alike. I use my commercial ability to generate contract growth, cost savings and measurable value to both parties. I develop and manage continual service improvement programs, pushing the boundaries by using my creativity to innovatively resolve issues and influence change. Being passionate about delivering the best client experience enables me to create and build customer service management solutions where issues and gaps are identified and a strategic service improvement plan developed to address and resolve.

Ask yourself……
Are your customers satisfied? How do know? How do you measure customer satisfaction? What do you do to regularly monitor service performance? How do you improve customer satisfaction to enable profitable revenue growth for your business? Have you asked for customer feedback on what could be improved?
Do you have clearly documented operational processes to ensure consistency and continuity?
Have you planned for disaster recovery if you experience a major incident?
If you are struggling to answer any of these questions then please let me help you.

*My full profile is available on LinkedIn