Managing people: Managing volunteers

Volunteer management

If your social business uses volunteers, then it is important that you have a suitable volunteer management process in place. This will ensure that volunteers have enough information and support to deliver their roles effectively. 

The level of detail you require will be proportionate to the size of your business, the services you offer and the number of volunteers used, but you may wish to consider the following 

  • Volunteer role descriptions 
  • Volunteer policy and procedures 
  • Volunteer handbook 
  • Volunteer induction 
  • Volunteer supervision, meetings and monitoring. 

Further guidance:

WCVA Working with Volunteers 


In this section:

Detailed guidance on systems and procedures for business compliance

Ensuring compliance: Governance systems and records

Ensuring compliance: Financial systems and controls - set-up requirements

Ensuring compliance: Financial systems and controls - ongoing requirements

Ensuring compliance: HR systems and procedures

Ensuring compliance: HR systems - Spotlight on ‘Managing people’

Ensuring compliance: Managing assets and resources - Spotlight on ‘Assets’