Business and Administration, Management and Customer Service

Apprenticeship Framework in Customer Service FR04118

OVERVIEW:

This framework specifies the standards and criteria for the delivery of Level 2 & 3 training provision within the Business & Administration, Management & Customer Service occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.

FURTHER INFORMATION

For the full and detailed content and specification for this framework please follow link below:

http://afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR04118


Apprenticeship Framework in Project Management FR04153

OVERVIEW:

This framework specifies the standards and criteria for the delivery of Level 4 training provision within the Business & Administration, Management & Customer Services occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.

This Apprenticeship is suitable for various Project Management roles, including Project Manager, Project Co-ordinator, Project Executive and Project Support Officer.

FURTHER INFORMATION

For the full and detailed content and specification for this framework please follow link below:

http://afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR04153


Apprenticeship Framework in Human Resource Management FR04154

OVERVIEW:

This framework specifies the standards and criteria for the delivery of Level 5 training provision within the Business & Administration, Management & Customer Services occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.

This Apprenticeship is suitable for a variety of HR roles, including HR Executive, HR Officer, Assistant HR Manager, and Assistant HR Advisor.

FURTHER INFORMATION

For the full and detailed content and specification for this framework please follow link below:

http://afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR04154


Apprenticeship Framework in Business Administration FR04155

OVERVIEW:

This framework specifies the standards and criteria for the delivery of Level 2, 3 & 4 training provision within the Business & Administration, Management & Customer Services occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.

FURTHER INFORMATION

For the full and detailed content and specification for this framework please follow link below:

http://afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR04155


Apprenticeship Framework in Chartered Management FR04249

OVERVIEW:

This framework specifies the standards and criteria for the delivery of Level 5 training provision within the Business & Administration, Management & Customer Services occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.

This Apprenticeship is suitable for a variety of roles in Professional Management.

FURTHER INFORMATION

For the full and detailed content and specification for this framework please follow link below:

http://afo.sscalliance.org/frameworkslibrary/index.cfm?id=FR04249


More Information can also be obtained from:

FEAD DfES
Ty Afon
Bedwas Rd
Bedwas
Cf83 8WT     
DfES-ApprenticeshipUnit@wales.gsi.gov.uk
Gwefan   website: www.llyw.cymru www.gov.wales