Welsh Contact Centre Forum

Trusted employment agencies and charitable organisations (including the Prince's Trust and government departments such as the Department for Work and Pensions) have partnered with WCCF and their contact centre members in Wales to help train unemployed people in the skills they need to find work in the contact centre sector.

The business benefits

The Welsh Contact Centre Forum is a partnership that works brilliantly for all concerned.  The organisations working with unemployed individuals, help them to gain the skills needed to find work in a contact centre and start an exciting career in this growing sector.

Your contact centre will have priveleged access to a steady stream of new, sufficiently skilled, eager recruits.  And, as you appreciate, finding the right staff with the right dedication is essential for any business operating a contact centre.

As a partner of the Welsh Contact Centre Forum, you'll be able to interview motivated applicants who have already been given comprehensive contact centre training by Wales' primary industry training providers.  Not only will you reduce recruitment and training costs, your organisation will also be supporting the local community by giving unemployed people that chance to kick-start their careers.

What support will you get?

Since 2006, our pre-employment training courses have had one single minded focus - to help some of Wales' biggest Contact centre organisations find trained, motivated entry level staff.  WCCF training has been written and devised by contact centre operation specialists specifically for contact centre operators.

For over 10 years, we've proved that the more focused you make the training, the more effective it will be.  Training is delivered by our carefully selected group of experts, all of whom have at least a decade of experience within the contact centre industry.

What's more, the training is funded by the agencies and organisations who are working directly with the unemployed individuals, and not by the contact centre organisations.

Your commitment

A partnership such as the Welsh Contact Centre Forum is all about sharing the load.  For their part, the unemployment agencies and charitable organisations find the recruits and fund their training.  In return, we expect our Contact Centre partners to guarantee job interviews for those who successfully complete the training.  You are not obliged to take on any recruit, but we do expect you to give them every opportunity to prove themselves to you, and to convince you of their worth to your organisation.

Is your business eligible?

Any contact centre employer of any size operating in Wales and with current front-line vacancies is eligible to join the Welsh Contact Centre Forum.

We also encourage organisations working with unemployed individuals in Wales to join us as stakeholders.

Call the Business Wales Helpline on 03000 6 03000 or contact us.