Argos | Skills Gateway
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Argos

Argos realised that the succession of staff and filling a retail skills gap is key to fast paced expansion.

So to help the customer advisors on the ground to become the leaders of tomorrow, the company launched their Apprenticeship Programme, allowing employees at all levels of the business to select from a range of modules.

Argos works closely with its learning provider and others, to enable a programme capable of fulfilling the challenges and expectations of the business as it grows.

The company provides frameworks in retail, team leading, warehousing and ILM management and uses an e-learning platform to enable all staff access to learning and information.

Learners have consistently high framework achievement rates of 88 per cent.

“It is recognised that developing competent, committed and confident employees is the key to maintaining Argos’ market position and ensuring that we deliver an outstanding service to all of our customers.” - Kirsty Swan, Argos Learning and Development business partner.