Business and Management
Apprenticeship Framework in Recruitment
Framework No: FR02054 Issue: Date: 20/02/2013
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 3 & 4 training provision within the Business & Management sector. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the sector.
The Level 3 Apprenticeship is suitable for a variety of roles, including trainee recruitment consultants, junior recruitment consultants, resourcers or account representatives.
The Level 4 Apprenticeship is suitable for a variety of roles, including account manager, consultant or senior, lead or principal consultant.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework, please contact: Instructus
Apprenticeship Framework in Customer Service
Framework No: FR03150 Issue: 3 Date: 17/08/2018
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 2 & 3 training provision within the Business & Management sector. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the sector.
The Level 2 Apprenticeship is suitable for a variety of roles, including Customer Service Trainees, Assistants and Representatives/Agent.
The Level 3 Apprenticeship is suitable for a variety of roles, including Customer Relationship Managers, Co-ordinators and Team Leaders.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework, please contact: Instructus
Apprenticeship Framework in Management
Framework No: FR03813 Issue: 22 Date: 05/11/2019
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Levels 2, 3, 4 & 5 training provision within the Business & Management sector. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the sector.
The Level 2 Apprenticeship is suitable for a variety of roles, including team/section leaders, floor managers, helpdesk managers and trainee supervisors.
The Level 3 Apprenticeship is suitable for a variety of roles, including first line, section, assistant, trainee managers, senior supervisors and junior non-commissioned officers (armed forces).
The Level 4 & 5 Apprenticeships are suitable for a variety of roles, including managers, senior managers, directors and head of department.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework, please contact: Instructus
Apprenticeship Framework in Contact Centre and Operations
Framework No: FR03936 Issue: 13 Date: 19/09/2016
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Levels 2 & 3 training provision within the Business & Management sector. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the sector.
The Level 2 Apprenticeship is suitable for a variety of roles, including Trainee Agent, Contact Centre Agent, Help Desk Operative, Sales Advisor, Customer Service Advisor, Telephone Banking Advisor and Telesales Operator.
The Level 3 Apprenticeship is suitable for a variety of roles, including Sales Team Leader, Customer Services Team Leader, Contact Centre Team Leader, Product Specialist, Supervisor, Support Analyst, and Contact Centre Manager.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework, please contact: Instructus
Apprenticeship Framework in Sales and Telesales
Framework No: FR03939 Issue: 11 Date: 26/09/2016
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Levels 2 & 3 training provision within the Business & Management sector. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the sector.
The Level 2 Apprenticeship is suitable for a variety of roles, including trainee sales advisors, sales consultants or sales executives.
The Level 3 Apprenticeship is suitable for a variety of roles, including sales/telesales team leaders, sales/telesales supervisors or customer relationship managers.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework, please contact: Instructus
Apprenticeship Framework in Marketing
Framework No: FR03942 Issue: 8 Date: 26/09/2016
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 2 & 3 training provision within the Business & Management sector. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the sector.
The Level 2 Apprenticeship is suitable for a variety of roles, including marketing assistant, market research assistant or events management assistant.
The Level 3 Apprenticeship is suitable for a variety of roles, including marketing officer, advertising account executive or market researcher.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework, please contact: Instructus
Apprenticeship Framework in Project Management
Framework No: FR04153 Issue: 5 Date: 19/02/2018
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 4 training provision within the Business & Management occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.
This Apprenticeship is suitable for various Project Management roles, including Project Manager, Project Co-ordinator, Project Executive and Project Support Officer.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework please contact:
Instructus.
Apprenticeship Framework in Human Resource Management
Framework No: FR04154 Issue: 5 Date: 19/02/2018
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 5 training provision within the Business & Management occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.
This Apprenticeship is suitable for a variety of HR roles, including HR Executive, HR Officer, Assistant HR Manager, and Assistant HR Advisor.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework please contact:
Instructus.
Apprenticeship Framework in Business Administration
Framework No: FR04301 Issue: 22 Date: 17/08/2018
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 2, 3 & 4 training provision within the Business & Management occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.
The Level 2 Apprenticeship is suitable for roles such as Administrator / Business Support Officer, Office Junior, Receptionist.
The Level 3 Apprenticeship is suitable for roles such as Junior Legal Secretary.
The Level 4 Apprenticeship is suitable for roles such as Junior Medical Secretary, Medical Receptionist.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework please contact:
Instructus
Apprenticeship Framework in Customer Service
Framework No: FR04302 Issue: 2 Date: 17/08/2018
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 2 & 3 training provision within the Business & Management occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.
The Level 2 Apprenticeship is suitable for a variety of roles, including Customer Service Trainee, Assistant, Representative or Agent.
The Level 3 Apprenticeship is suitable for a variety of roles, including Customer Relationship Manager, Co-ordinator, Customer Service Team Leader.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework please contact:
Instructus.
Apprenticeship Framework in Business Management
Framework No: FR04372 Issue: 1 Date: 05/11/2019
The content of this Framework has been agreed and published by Instructus.
OVERVIEW:
This Framework specifies the standards and criteria for the delivery of Level 5 training provision within the Business & Management occupations. Successful completion of the provision will lead to the award of a designated/regulated qualification(s) within the industry.
This Apprenticeship is suitable for a variety of roles in Professional Management.
FURTHER INFORMATION
For the full and detailed content and specification for this Framework please contact:
Instructus.
More Information can also be obtained from:
FEAD DfES
Ty Afon
Bedwas Rd
Bedwas
Cf83 8WT
DfES-ApprenticeshipUnit@wales.gsi.gov.uk
Gwefan website: www.llyw.cymru www.gov.wales
